FAQs
Welcome to our FAQ page — here you’ll find clear, honest answers to the questions we hear most often from customers. Whether you're wondering about delivery, log quality, or how to store your firewood, we’ve got you covered. If you can’t find what you need, just drop us a message — we’re happy to help.
Q1:
Where can I get local delivery of fireplace logs in East Sussex?
A: Ed’s Logs provides convenient local delivery across East Sussex. We offer a choice of nets, barrow bags, bulk builders bags, or loose tipped loads, depending on how much space you have and how often you burn. If you’re outside our standard 15 km delivery area, just give us a call and we’ll do our best to arrange a solution.
Q2:
Can I cancel or change my order?
A: If your order hasn’t yet been dispatched, we’ll do our best to cancel or amend it. Please contact us as soon as possible and we’ll see what can be done.
Q3:
What’s the best place to order cord wood logs for wood burners in Sussex?
A: For households in Sussex, Ed’s Logs supplies high-quality seasoned logs cut to standard lengths that fit most wood burners. We offer delivery throughout East Sussex and parts of West Sussex. Our bulk options — including builders bags and 2–3m³ loose loads — are ideal for regular burners looking for great value and reliable heat.
Q4:
What is the difference between “standard logs” and “gym logs / larger logs”?
“Standard logs” are cut to sizes that suit most stoves and fires. “Gym logs” (or “larger logs”) come in thicker rounds which are ideal for longer burns but may need splitting before use.
Q5:
Do your logs arrive ready to burn?
A: Yes — our logs are supplied already seasoned, however, remember that some of our gym logs arrive in ring form, so you may need to split them before use.
Q6:
How is the wood delivered?
A: Depending on the order size, logs are delivered loose, or in barrow bags, nets, or bulk bags. Our delivery team may tip your load at a convenient location on your property.
Q7:
Where can I buy seasoned firewood logs in Kent?
A: You can order seasoned firewood directly from us here at Ed’s Logs. We deliver across much of Kent within a 15 km radius of our base, with options ranging from nets and barrow bags to bulk and loose loads. All of our logs are sustainably sourced and carefully seasoned for a clean, efficient burn.
Q8:
How long should firewood be seasoned before use?
A: At Ed’s Logs, we season our firewood for at least 12–24 months, ensuring the moisture content is below 20% before it reaches you. This means your logs arrive ready to burn — giving you hotter, longer-lasting fires with minimal smoke.
